Categoría: News

How AI can improve the customer service experience Sage Advice United Kingdom With access to in-depth information, companies can gain a deeper understanding of their customers and when combined with other AI technology, can produce individually tailored customer experiences. Use AI to deflect routine queriesConsumers want fast answers to their basic questions – and don’t…

Chatbots: History, technology, and applications Now it’s time to really get into the details of how AI chatbots work. For intent-based models, there are 3 major steps involved — normalizing, tokenizing, and intent classification. Then there’s an optional step of recognizing entities, and for LLM-powered bots the final stage is generation. These steps are how…